Terms and Privacy Policy
Who we are?
Market2Marketers is a trading name of Templum Concepts Ltd, 20 Clyde Terrace, London, SE23 3BA. The company is registered in England and Wales under number 09992827.
You can find out about the directors on this site or on Companies House.
We are registered as a Data Controller with the UK’s Information Commissioner’s Office.
What do we do?
As a business, we have a legitimate interest in connecting with other businesses in order to help them meet their goals. Specifically, our interest lies in:
- Identifying the roles that can help affect change within target businesses, so that we can help them do so.
- Contacting the people that hold those roles, to open up a conversation – and once a commercial arrangement is in place, to contact anyone else that might be relevant to that commercial discussion and others.
- Holding information about a business (which might be connected to individuals) so that we can market to them, sell to them, and provide ongoing services.
Personal data
This means that we will collect data defined as “personal data” because we can identify individuals – specifically, from email addresses used for business that often contains a person’s name, but also job titles and company name (which, when searched for together, would often identify an individual).
But to clarify:
- We have no interest in collecting data relating to anything else than business-to-business purposes. We will not look to collect anything else – so we have no interest in birthdays, home addresses, email addresses not used for business, and anything else that doesn’t relate to business-to-business purposes.
- As such, we will never look to collect data about anything else other than business-to-business purposes. However, the nature of today’s connected web means that some technologies and services will share more than is necessary – and some people may voluntarily share such information casually (for example, by mentioning some information about their personal life in an email). If any data is discovered to have been collected that is not for business-to-business purposes, it will be subject to deletion.
- In particular, we will never look to collect ‘sensitive personal data’: that is, data consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation. If any information about this happens to come by our way, we will delete it.
We will endeavour to keep data as accurate as possible. But sometimes not all data is clean when it comes to business-to-business matters (for example, because people enter incorrect information on a website form, or because they change jobs). Likewise the nature of email address formats means that occasionally there may be errors. We will look to make things right when we spot errors.
Activities where we might use personal data
The activities where we will use personal data and exercise our legitimate interest in helping businesses is listed below:
- Where an individual has openly identified themselves as working for a business (for example, on social media) in information accessible to the public, we may get in touch with that person on an appropriate channel (for example, by direct mail to their business address, by email, or online advertising) to assist the business for which they are working.
- We may engage in email prospecting for business-to-business purposes, based on an email address that is used for business purposes. You can opt-out or unsubscribe by using the links that should be in such emails.
- We may use a name or email address used for business to assist in the targeting of relevant advertising.
- We may use and store a name or email address used for business for our customer relationship management records. If you provide a non-company email address to us, as a business-to-business offering we will consider this as an email used for business purposes.
- We may collect interaction and engagement data (for example, how often an email is opened or clicked, when and how often a web page is visited, or when content is downloaded) to better serve and engage with businesses. This can be through cookies (see below), tracking pixels or other related technology. If you don’t want us or other companies to do this, we recommend disabling images in emails and using tools such as adblockers (e.g. uBlock Origin).
For ongoing marketing activity (for example, email newsletters) we will look to gain consent first as a matter of best practice. This will be through an explicit opt-in, and you can unsubscribe through the links in such emails. We follow the ICO’s guidance on direct marketing for business-to-business communications.
Cookies
We don’t ask for permission because we work with businesses who know almost all websites have cookies. Just like shop staff don’t accost you to inform you that they might look at CCTV or count the footfall in their store, we assume you would rather not have yet another annoying pop-up get in your way.
We recommend reading the BBC’s guide on cookies if you want more information.
Data Protection Act request and the Right to be Forgotten
The approved identification must be either a passport, birth certificate, utility bill (from last 3 months), current vehicle registration document, an original bank statement (from last 3 months), or a rent book / mortgage statement (from last 3 months). One must have your photo, and another your home address (so we know that where we send it will be legitimate – we have no intention of keeping it). This might seem onerous, but we want to make sure that only you get access to your data.
If you want us to not use any personal data, tell us and we will delete what we have unless required for contractual / legal purposes. Simple. Note, we can keep business data that isn’t specifically related to you, and we may keep a record of the deletion or an opt-out (so we don’t bother you again, and so we can look to not collect any other data on you).
Terms and conditions for sales
The following Terms and Conditions apply where no separate and signed (physically or electronically) written agreement has been made for the provision of goods and services.
Introduction
1. Unless covered under a separate written agreement, these Terms and Conditions apply to the provision of the services provided by Templum Concepts Ltd (trading as Market2Marketers) a company registered in England and Wales under number 09992827 whose registered office is at The Fold Space, 20 Clyde Terrace, London, SE23 3BA (we or us or Service Provider) to the person buying the services (you or Customer).
2. You are deemed to have accepted these Terms and Conditions when you accept our quotation, or make a payment, or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.
3. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
Interpretation
4. A “business day” means any day other than a Saturday, Sunday or bank holiday in England and Wales.
5. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.
6. Words imparting the singular number shall include the plural and vice-versa.
Services
7. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation. or order, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary. Requests for edits or amendments to Goods or Services (including but not limited to, revisions to written reports, whitepapers, blogs and other material) may not constitute more than 10% of such provided Goods or Services. We reserve the sole right to determine whether requests for edits or amendments exceed this percentage.
8. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.
9. All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.
Your obligations
10. You must obtain any permissions, consents, licences or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.
11. If you do not comply with clause 10, we can terminate the Services.
12. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).
Fees and Deposit
13. The fees (Fees) for the Services are set out in the quotation, invoice or payment request.
14. In addition to the Fees, we can recover from you a) reasonable incidental expenses including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses, b) the cost of services provided by third parties and required by us for the performance of the Services, and c) the cost of any materials required for the provision of the Services. We will look to request your permission before incurring such expenses or costs.
15. You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then current, applicable daily rate in effect at the time of performance or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services.
16. Unless otherwise stated, the Fees are exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.
17. When requested, you must pay a deposit (“Deposit”) as detailed in the quotation at the time of accepting the quotation.
18. If you do not pay the Deposit to us according to the clause above, we can either withhold provision of the Services until the Deposit is received or can terminate under the clause below (Termination).
19. The Deposit is non-refundable unless we fail to provide the Services and are at fault for such failure (where the failure is not our fault, no refund will be made).
Cancellation and amendment
20. We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 7 days from the date of the quotation, (unless the quotation has been withdrawn).
21. Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation.
22. If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.
23. If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.
Payment
24. We will invoice you for payment of the Fees either:
a. when we have completed the Services; or
b. on the invoice dates set out in the quotation.
25. You must pay the Fees due within 30 days of the date of our invoice or otherwise in accordance with any credit terms agreed between us. Where Fees are paid by means other than bank transfer, we may apply at cost such transaction fees.
26. Time for payment shall be of the essence of the Contract.
27. Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 8% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full.
28. All payments due under these Terms and Conditions must be made in full without any deduction or withholding except as required by law and neither of us can assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.
29. If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with, you.
30. Receipts for payment will be issued by us only at your request.
31. All payments must be made in British Pounds unless otherwise agreed in writing between us.
Sub-Contracting and assignment
32. We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.
33. You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.
Termination
34. We can terminate the provision of the Services immediately if you:
a. commit a material breach of your obligations under these Terms and Conditions; or
b. fail to make pay any amount due under the Contract on the due date for payment; or
c. are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or
d. enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or
e. convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.
Intellectual property
35. We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.
Liability and indemnity
36. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this section.
37. The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.
38. We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:
a. any indirect, special or consequential loss, damage, costs, or expenses or;
b. any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or
c. any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or
d. any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or
e. any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.
39. You must indemnify us against all damages, costs, claims and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees.
40. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.
Data Protection
41. When supplying the Services to the Customer, the Service Provider may gain access to and/or acquire the ability to transfer, store or process personal data of employees of the Customer.
42. The parties agree that where such processing of personal data takes place, the Customer shall be the ‘data controller’ and the Service Provider shall be the ‘data processor’ as defined in the General Data Protection Regulation (GDPR) as may be amended, extended and/or re-enacted from time to time.
43. For the avoidance of doubt, ‘Personal Data’, ‘Processing’, ‘Data Controller’, ‘Data Processor’ and ‘Data Subject’ shall have the same meaning as in the GDPR.
44. The Service Provider shall only Process Personal Data to the extent reasonably required to enable it to supply the Services as mentioned in these terms and conditions or as requested by and agreed with the Customer, shall not retain any Personal Data longer than necessary for the Processing and refrain from Processing any Personal Data for its own or for any third party’s purposes.
45. The Service Provider shall not disclose Personal Data to any third parties other than employees, directors, agents, sub-contractors or advisors on a strict ‘need-to-know’ basis and only under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislation and/or regulations.
46. The Service Provider shall implement and maintain technical and organisational security measures as are required to protect Personal Data Processed by the Service Provider on behalf of the Customer.
47. For any enquiries or complaints regarding data privacy, you can contact us via our website.
Circumstances beyond a party’s control
48. Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.
Communications
49. All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).
50. Notices shall be deemed to have been duly given:
a. when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;
b. when sent, if transmitted by email and a successful transmission report or return receipt is generated;
c. on the fifth business day following mailing, if mailed by national ordinary mail; or
d. on the tenth business day following mailing, if mailed by airmail.
51. All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.
No waiver
52. No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.
Severance
53. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).
Law and jurisdiction
54. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Further details on services
55. When providing a service through a third-party technology platform controlled or managed by the client (including but not limited to, webinar platforms, online video or streaming services and other marketing technology or software), the Service Provider cannot be held liable for any technical issues that are out of control of the Service Provider.
56. Unless otherwise stated, we may use the Client’s name or company and any Goods or Services provided as part of our sales and marketing activity.